Posts in Liverpool ONE
Digital human, 'Liv', set to enhance the customer experience at Liverpool ONE

Liverpool ONE, one of Europe’s leading retail and entertainment destinations, has introduced an AI digital assistant to augment the customer experience. Named ‘Liv’, the Digital Human has joined Liverpool ONE’s guest services team to support customers and staff, and to collect feedback on ways to improve the visitor experience at the destination.

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Pandora opens refurbished store as 15 brands invest in Liverpool ONE since January

Grosvenor has announced that Pandora, the world’s largest jewellery brand, has opened a 2,000 sq ft Evoke 2.0 concept store at Liverpool ONE.  A refurbishment of its existing unit on South John Street, the launch reemphasises Liverpool ONE’s standing as a go-to location for showcase store concepts, a position bolstered by the 15 brands that have invested in the destination since the beginning of 2024.

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Liverpool ONE celebrates successful activation for local pre-loved luxury retailer Luxe Collective

Grosvenor has reported a successful Liverpool ONE pop-up activation for Luxe Collective, the pre-loved luxury retailer. Marking the brand’s first activation in the North West, the immersive ‘Real vs. Fake’ fashion experience welcomed large crowds to partake in the engaging audience challenge and competition, as well as the rare opportunity to speak all things pre-loved luxury with the brand’s founders.

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One for the collection: David M Robinson opens city debut TAG Heuer boutique at Liverpool ONE

Grosvenor has announced that British luxury jewellery retailer, David M Robinson (DMR), has opened its new boutique at Liverpool ONE, in partnership with Swiss watch brand, TAG Heuer. The launch of the 3,600 sq ft store on South John Street marks the first partnership of its kind for TAG Heuer and DMR in the city and the largest TAG Heuer Boutique in the UK, adding to the destination’s extensive portfolio of well-renowned, luxury watch and jewellery brands.

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